Vehicles on the road, iron in the air

by Senior Airman Benjamin Stratton379th Air Expeditionary Wing Public Affairs

8/7/2013 - SOUTHWEST ASIA -- With more than 45 different airframes in the Air Force's inventory totaling more than 5,500 aircraft, each one needs expert teams, equipment and ground vehicles to keep them ready to fly at a moment's notice."We keep vehicles on the road to get 'iron' in the air," said Chief Master Sgt. David Matos, the 379th Expeditionary Logistics Readiness Squadron vehicle fleet manager deployed from Yokota Air Base, Japan. "We've got to keep the mission 'rolling' -- it's all about getting those planes in the air."Vehicle management has more than 75 Airmen assigned on six-month rotations. This crew handles an average of 450 work orders a month, with 4,830 repair actions totaling nearly 6,200 hours on the job while maintaining a 91 percent mission capable rate, i.e. in working order, for the entire fleet. Matos said this beat's the U.S. Air Forces Central Command's standard by six percent."The typical maintenance we handle here includes everything from the mobile calls on flightline type vehicles to engine rebuilds, hydraulics, cylinder repairs and rebuilds," said Master Sgt. Richard Hamilton, the 379th ELRS vehicle management foreman deployed from Moody Air Force Base, Ga. "The vehicles include everything from your pickup trucks all the way up there through your Tunner 60K aircraft cargo loader."Hamilton said his team is responsible for the bumper to bumper maintenance on every one of those vehicles and for ensuring a rapid turnaround rate."Our 24-hour turnaround rate from the point the customer brings the vehicle into us to where we return the vehicle to our customer is on average 69.9 percent. This is incredible for 1,100 vehicles valued at approximately $182 million in a deployed location, where we have every part we get shipped to us."Whether it's a gasoline or diesel engine, a transmission, drive train or an air conditioning system, these Airmen's expertise is vital to the wing's success."I've been deployed eight times and never in my career worked with a harder working group of Airmen," the chief said. "For instance, my guys repaired 33 vehicles in one week -- I've never been at a place that's happened, ever."Vehicle management Airmen inspect, troubleshoot and repair vehicles, schedule and coordinate vehicle maintenance for the entire motor pool and are knowledgeable in the latest computer technology to keep track of the maintenance of all the vehicles on base. They are also responsible for long-range forecasting of maintenance needs based on their knowledge of the vehicles and the people who drive them, and systematically analyze malfunctions by visual and auditory examination or through the use of test equipment."We represent seven different career fields here including everything from our lease maintenance program, customer service, fire truck mechanics, refueling mechanics, etc.," he said. "When people think of vehicle maintenance they think of a mechanic, but there's a lot more to it than just turning wrenches. There are also fleet management personnel keeping track of all those vehicles while completing all the data collections and schedule all the vehicles in for annual maintenance."Vehicle management not only maintains vehicles, but also keeps records for all vehicles and regulates the lease management program as well. This program oversees a lease vehicle fleet size of more than 650 vehicles from nearly 50 organizations across the base."What we do is keep vehicles on the road," said Tech. Sgt. Jonathan Grove, the 379th ELRS lease vehicle management NCO in charge deployed from Holloman Air Force Base, N.M. "We run the base's vehicle control program that helps the Air Force manage what we have to do to keep the vehicles rolling. What we do empowers our unit vehicle control officers so they can accomplish what they need to in their own unit."The vehicle maintenance world at the 379th AEW is vital and according to Hamilton, "Nothing moves without mechanics.""Our vehicle maintenance touches every part of the base," Hamilton said. "Everything happening on this base can't be done without a vehicle. We have more than 160 mission critical vehicles here. Critical vehicles are only dedicated to launching aircraft, sustaining sorties, fire trucks or refuelers, and your 60Ks that load the cargo and material handling equipment. We maintain a 91 percent critical vehicle turnaround rate."Matos said the nearly 45 buses running the base shuttle bus system take up 40 percent of their workload, followed closely by the security forces Humvees. These buses transport roughly 82,000 passengers a month."So without vehicle maintenance, the mission doesn't get done," the chief said. "We have a hand in just about every single function on this base in one form or another.""Supply deliveries can't be made, aircraft fueling can't be done and security forces can't do their patrols without their vehicles we maintain," added Hamilton.

First-ever first sergeant symposium at deployed base

by Senior Airman Benjamin Stratton379th Air Expeditionary Wing Public Affairs

8/7/2013 - SOUTHWEST ASIA -- A First Sergeant Symposium designed to provide information and tools to aspiring first sergeants was held here July 27 and Aug. 3 for the first time ever at a deployed location.First sergeants are the principal advisor to the commander on all issues related to the enlisted force and exercise general supervision over assigned enlisted personnel. Those in attendance at the symposium were introduced to many concepts and experiences first sergeants encounter. The course instructors were first sergeants who used their first-hand experience to drive home their assigned topics."This gives you the tools to keep in mind, to help you as supervisors and first sergeants," said Master Sgt. Melissa Somers, the 379th Expeditionary Civil Engineer Squadron first sergeant deployed from Fairchild Air Force Base, Wash., and a course instructor.While originally intended for aspiring first sergeants, the course was also host to supervisors, superintendents and additional duty first sergeants."This has been extremely amazing and very beneficial," said Tech. Sgt. Stephanie Foxx, the 9th Expeditionary Bomb Squadron flight medical clinic NCO in charge and additional duty first sergeant deployed from Dyess Air Force Base, Texas. "What they taught here really expands on what you learn in NCO academy."Course curriculum ranged from explaining first sergeant responsibilities to administrative paperwork, and from Article 15 processing to domestic violence and sexual assault response. The first sergeants had to limit their class selection to 20, specifically picking items of interest for the deployed Airman."It was a big challenge for us," said Master Sgt. Kevin Swieda, the 340th Expeditionary Air Refueling Squadron first sergeant deployed from Scott Air Force Base, Ill., and a course coordinator. "The course stateside is a four consecutive-day symposium, but with the high operations tempo we have here, we had to condense the material into two non-consecutive days."Swieda said they weren't able to have as many open discussions and panels as the stateside course would as a result of the abridged curriculum, but added how impressed the first sergeants were of the students' dedication as many of them volunteered their days off for this."We rely heavily on these folks to fill in for us," Swieda said. "So this training provides them the information, training, tools and knowledge through Air Force sanctioned training and first-hand stories on how to do what we do."First sergeants must have knowledge of personnel management with emphasis on quality force indicators, personnel and administration; military training; Air Force organization; drill and ceremonies; customs and courtesies; sanitation and hygiene; military justice; and counseling techniques."The most beneficial part of this training for me was the first-hand stories from the first sergeants," Foxx said. "It was very helpful to hear what tools they use and how they cope with difficult situations that may come up, like deaths and non-judicial punishment."Over the span of the two days, nearly 55 seasoned Airmen attended the symposium learning what it takes to take on the roles and responsibilities of becoming a first sergeant."This was an amazing experience and it would be worth doing again," Foxx said.

8th EAMS checks cargo for correct care

by Senior Airman Benjamin Stratton379th Air Expeditionary Wing Public Affairs

Joint STARS: Mission crews collect life-saving data

by Senior Airman Benjamin Stratton379th Air Expeditionary Wing Public Affairs

Healing deployed wounded warriors

by Senior Airman Benjamin Stratton379th Air Expeditionary Wing Public Affairs7/31/2013 - SOUTHWEST ASIA -- Established in 2008, the 379th Expeditionary Medical Group's Intra-Theater Care Program here ensures no service member is sent home from the U.S. Central Command's area of responsibility before having a chance to get back in the fight."We're here to ease the workload of our forward operating hospitals so they can focus on the critically ill patients, and in turn, ITCP takes care of the non-emergent combat and non-combat related injuries," said Staff Sgt. Shannon Maynard, the program's NCO in charge deployed from Beale Air Force Base, Calif. "Our goal is to fix these soldiers and return them to duty within 30 days without them having to leave the AOR."On average, ITCP cares for 15 wounded warriors a month, returning 98 percent of patients to their units down range. The program's patient make-up usually consists of 80 percent Army, 10 percent Air Force and 10 percent Navy and Marines."The benefit of this program is pretty significant," Maynard said. "Patients who would normally go home and probably never return to the AOR, have the ability to come here, recover, relax and get the care they absolutely need before returning to duty without leaving their unit one man behind."This in turn saves the Department of Defense thousands of dollars that would have otherwise been used to locate another service member to take their place, no-notice, while they recover at hospitals in places like Germany and stateside."For me it was encouraging because we were told if you went to Germany that usually means you're going home or if you're home, you're just not going to come back from certain types of injuries or ailments," said U.S. Army Spc. Demetrius Payton, an ITCP patient who injured his foot while on convoy duty in Afghanistan. "It was encouraging for me because I wasn't ready to leave; I was so short in my deployment. But when the doctors at Bagram Air Base told me I was coming here, my hopes rose."Payton said he didn't want to leave his unit a man short and can't wait to get back to them, but said he couldn't have recovered as quickly as he has without the ITCP and the medical group's staff.The program affords patients access to fully qualified medical personnel 24/7. These patients are able to partake in all base activities going on pending it isn't harming their recovery. ITCP is capable of housing up to 20 patients at any given time. Behind the scenes, Maynard works hand-in-hand with the patient's units coordinating with the Contingency Aeromedical Staging Facility for their movement back down range and their direct line to the surgeons."Basically I am here to provide the best care and welfare I can for my patients, ensuring they make every appointment and adhere to their profile restrictions," she said.Maynard said this program benefits the warfighter by giving them a safe place to come and recover. They are given the care they need and a place to relax and decompress while they are here. Patients have access to all other services on base that wouldn't be available down range."Since being here I've had nothing but success as far as battling the infection on my foot," Payton said. "The infection could have invaded the bone and found its way into the blood system. But they settled my fears and treated me very well. Now the infection itself is basically beaten and I'm just going through the physical therapy process to get back in the fight."However, physical recovery isn't Maynard's only concern as she's also looking out for their mental recovery."They get to participate in absolutely everything here," she said. "When celebrities come by this is one of the first stops they make and I think it's good for their morale."ITCP also provides patients with a weekly pizza night, Sunday brunch in bed and numerous other activities throughout the week. Patients are also encouraged to make themselves at home and participate in other morale, wellness and recreation events here, like Karaoke night at Memorial Plaza, among others."You don't really feel like you're isolated from the regular personnel here or even from the other patients," Payton said. "It really feels good and makes you feel normal -- not just like a patient.""They've made me feel so special," added Marine Lance Cpl. Matt Zager, an ITCP patient. "I'm very appreciative for everything they've done to help me get better and back in the fight, not just physically, but emotionally as well."Maynard said she feels like the patients form bonds with other patients really helping in their recovery efforts."Even though they are from all different branches of the military, they form their own unit," she said. "It's nice to actually stand back and watch them bond and find out about different branches of the armed forces."As Payton completes his final steps to recovery he said he's so grateful for everything ITCP, Maynard and the hospital staff has done for him."They really make you feel like part of a family," Payton said. "You feel like you're cared for here and not just another number."From the moment patients, like Payton, get off the plane to the moment they head back to the fight, ITCP is with them every step of the way."I think the patients respond well to the program; there's always somebody there to take care of them," Maynard said. "We have a mission here to get them better and back in the fight as soon as possible."

8th EAMS: “Where’s the waste gone?”

by Senior Airman Benjamin Stratton379th Air Expeditionary Wing Public Affairs

CFACC visits with deployed Airmen

379th Air Expeditionary Wing Public Affairs

7/24/2013 - SOUTHWEST ASIA -- The new Combined Force Air Component Commander visited with Airmen at various units across the wing here July 23 as they showcased to the general what they do to support the joint war fighter downrange.Lt. Gen. John W. Hesterman III, the CFACC and U.S. Air Forces Central Command commander, toured the 379th Air Expeditionary Wing visiting with Airmen from the Emergency Communications Center, the 71st Expeditionary Air Control Squadron, the 379th Expeditionary Maintenance Squadron Centralized Repair Facility and Silent Sentry with windshield tour elements along the way.The general is responsible for developing contingency plans and conducting air operations in a 20-nation area of responsibility covering Central and Southwest Asia.

8th EAMS ramp services load “tons” of cargo

by Senior Airman Benjamin Stratton379th Air Expeditionary Wing Public Affairs

QA: 379th EMXG commander’s “eyes and ears”

by Senior Airman Benjamin Stratton379th Air Expeditionary Wing Public Affairs

7/18/2013 - SOUTHWEST ASIA -- Aircraft maintenance requires a high level of proficiency and job knowledge to fulfill mission requirements prepared by combatant and coalition commanders. These skills are monitored and inspected regularly by some of the career field's most knowledgeable maintainers found in the 379th Expeditionary Maintenance Group's quality assurance agency here."We cultivate a foundation of safety and compliance by providing leadership and subject matter experts an assessment detailing the proficiency and quality of maintenance personnel," said Master Sgt. Christopher Wilson, the 379th EMXG quality assurance chief inspector deployed from Joint Base Charleston, S.C.With 14 inspectors from 12 bases across five major commands, quality assurance has the wing covered as they're responsible for training and inspecting the more than 1,100 maintainers rotating through every six months on five different airframes.Wilson added QA evaluates the quality of maintenance accomplished and performs necessary functions to manage the wing and group's Maintenance Standardization Evaluation Program. The MSEP provides an objective sampling of the quality of equipment, the proficiency of maintenance personnel, and the compliance of lead command and unit MSEP focus areas, programs and processes."Maintenance is dynamic here," Wilson said. "With so many Airmen coming from so many different organizations and major commands, it's truly a testament to the effectiveness of the total force integration concept."The master sergeant said QA has four main programs they maintain for the wing. These include technical order distribution for all the maintenance units across the wing, production improvement management, the maintenance standardization and evaluation program and the wing foreign object damage and dropped object prevention programs.Not only is the 379th EMXG's QA shop accountable for maintenance Airmen here, but also for nearly 40 accounts across five forward operating locations in the U.S. Central Command's area of responsibility."As updates to technical orders come down from the major command and higher headquarters, we work with every joint task force agency across the AOR to get them the TOs they need to complete their missions," said Master Sgt. Kevin Nolan, the 379th EMXG QA production improvement manager deployed from Davis-Monthan Air Force Base, Ariz.Relating technical orders to Chilton manuals for cars or "How-To" videos on YouTube, Wilson described their processes like he would to his teenage son:"Simply, we inspect people doing their job, their equipment and the job's processes," Wilson said. "When we do an 'over-the-shoulder' inspection or personnel evaluation, we determine how well people are accomplishing their job, how well they're trained and how closely they're following those 'Chilton' manuals or TOs."These inspections allow production improvement managers to develop trend analysis reports that evaluate deficiencies and/or malfunctions within the job or processes in order to come up with a solution effectively saving the Air Force money.QA serves as the primary technical advisory agency in the maintenance organization, assisting maintenance supervision at all levels to resolve quality problems. The evaluation and analysis of deficiencies and problem areas are key functions of QA that highlight and identify underlying causes of poor quality in the maintenance production effort."These reports allow us to analyze what caused the malfunction and figure out how to fix it for the future," Nolan said. "By finding these errors we're able to save the Air Force money."Nolan said during 2013's second quarter, QA saved the Air Force $12.4 million."It's like Wal-Mart," Nolan explained. "Wal-Mart doesn't make the things they're selling, but have vendors supplying them with their goods and when a customer has an issue with something they purchased, Wal-Mart works it out with the responsible vendor."In the same way, the Air Force acquires tools, equipment, supplies and aircraft parts from various vendors across the world to complete the mission. If supply receives a part that doesn't meet the specifications contained within that aircraft's TOs, then QA steps in to figure out how to address the issue."Wal-Mart has the second largest supply chain in the world," Nolan said. "That's second only to the U.S. Department of Defense."At the end of the day, QA briefs the 379th EMXG commander as the inside experts in the field working around the clock to make sure maintenance Airmen are operating under the "safe, secure and reliable" theme that has become commonplace across the Defense Department."We're the maintenance group commander's eyes and ears across every maintenance facility on base," Wilson said. "We make sure the 379th EMXG are the best and proudest professionals in the Grand Slam Wing."

8th EAMS ATOC coordinates deploying cargo, passengers

by Senior Airman Benjamin Stratton
379th Air Expeditionary Wing Public Affairs

7/12/2013 - SOUTHWEST ASIA -- Moving cargo and personnel from location to location within the U.S. Central Command's area of responsibility can be quite the feat, but for 8th Expeditionary Air Mobility Squadron Airmen in the air terminal operations center here, it's their "bread and butter."

"We have the most diverse mission sets transit through here every day," said Staff Sgt. John Hubicsak, an 8th EAMS ATOC information controller deployed from Ramstein Air Base, Germany.

On average, the ATOC handles more than 7,000 tons of cargo, 6,600 passengers with 250 tons of baggage and more than 725 aircraft each month making them the busiest mobility hub in the AOR.

"Coordination is our game," Hubicsak said. "We gather information about every aircraft's mission from the flight manifest as they make their way through here and disperse the pertinent information out to the work centers that need it."

ATOC is responsible for constantly monitoring airlift missions and providing updates to various agencies across 8th EAMS and the 379th Air Expeditionary Wing.

"We coordinate with 379th AEW agencies, handle aeromedical evacuation patients and ship a lot of blood to medical units in Afghanistan," said Hubicsak. "We support all the tankers and fighters coming through here with cargo and passengers of their own, as well as C-130 [Hercules] crews who hop in and out of the smaller forward operating bases in theater."

Hubicsak said not only is ATOC responsible for informing the "Mighty Ocho's" maintenance operations center of requirements, but also complete load planning as they organize the cargo for movement to tell load masters what to expect from the load.

"They're very helpful in providing us the information we need to know to accomplish our mission," said Airman 1st Class Brittany McGarrity, an 816th Expeditionary Airlift Squadron C-17 Globemaster III loadmaster deployed from Joint Base Charleston, S.C. "The technical data they provide is instrumentally important as we mathematically preplan the correct placement of the load on the airplane to ensure it can safely fly."

McGarrity added the information ATOC provides enables her and the cargo jet's aircrew to deliver the supplies, equipment and people to their destination so the joint warfighters down range have what they need to perform their duties, wherever they may be.

"What's most fulfilling for me is being so involved in something and knowing your decisions directly impact the quality of life for folks down range," said Hubicsak. "Our cargo provides deployed service members with things like power and fuel to keep air conditioners running in living quarters so they have a comfortable place to rest their head at night after hours in the sweltering heat of the desert."

But it's not just the forward deployed service member relying on these ATOC Airmen.

"I depend on these guys every day," said Master Sgt. Travis Crane, the 8th EAMS ATOC superintendent deployed from Joint Base Charleston, S.C. "I've only been here a month and the continuity and experience my guys provide the mission every day is phenomenal. Without them, we couldn't complete the mission as efficiently and flawlessly as we do it."

Units across the base, in some form or another, support the "Ocho's" vast mission set, but it's one office coordinating, talking, gathering and dispersing the information around to get the mission done.

"It's really gratifying that I can make so many different agencies come together to support the joint warfighter in the way we do it," Hubicsak said. "We're always forward thinking in order to save the Air Force time and money."

[Editor's note: This article is part two of an eight part series highlighting the unique missions accomplished by the Airmen of 8th EAMS.]